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Protect every order. Transform shipping risks into revenue protection.

Post-purchase protection for e-commerce brands — reduce losses, simplify claims, and build lasting customer trust with 24/7 support.

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ShopifyXcotton Shopify app store five stars rating5.0/5 Rated
Snowboard order
Subtotal$200
Shipping Protection$4.15
Quick payout for lost or damaged packages, powered by Xcotton.
Check Out + $4.15Checkout without Shipping Protection

Trusted by leading brands

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Deliver seamless post-purchase experiences with confidence

Turn every post-purchase interaction into a chance to build loyalty, increase retention, and grow revenue.

Growth

Turn post-purchase experience into revenue opportunities

  • Retention & lifetime value:Turn one-time buyers into loyal customers with seamless protection, faster resolutions.
  • Efficiency:Reduce support workload with streamlined claim management.
  • Seamless integration:Launch in minutes with Shopify-native integration and simple onboarding.
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Trust

Build trust beyond checkout

  • Peace of mind after every purchase:Protect customers from damaged, stolen, or missing packages with reliable solutions.
  • Effortless resolutions:Deliver hassle-free solutions without complex claims processes or frustrating support experience.
  • Extended product warranty:Keep customers protected beyond standard warranty periods.
  • 24/7 personalized support:Provide always-on assistance for a premium post-purchase experience.
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Protection

Protect every order, product, and customer

  • Product protection:Help merchants reduce losses from unexpected product issues and accidental damage while improving customer satisfaction.
  • Shipping protection:Cover lost, damaged, delayed, or misdelivered packages while safeguarding revenue and reducing disputes.
  • Smart return solutions:Deliver flexible return resolutions that turn costly refunds into retention opportunities.
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See the impact of every post-purchase experience

Lower refund & loss costs

Identify trends, prevent avoidable losses, and protect your revenue.

Track resolution progress

Monitor claims from submission to resolution with complete visibility.

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Thank you so much Jay for helping me resolve the issue with broken package. I'm glad I got my claim so fast!

Woohoo! Thanks for your kind words, Kevin! 😊 We're happy we could get your claim resolved quickly.

Xcotton

submitted a claim and got my issues resolved in less than 48 hours.

Hear from the teams that grow with Xcotton

Turn every post-purchase interaction into a chance to build loyalty, increase retention, and grow revenue.

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